Vip Talk Telecommunication

Whether your underlings are following commands or helping clients, your communications system’s functioning is essential to your small business’s standing and is frequently the most fundamental aspect in reaching your development and fiscal dreams. The Televantage telephone system provides management the software data answer they want to make call center workers more helpful and customers more fulfilled.

Unite Callers Rapidly to the Appropriate Employee with Advanced Forwarding
Complicated and accommodating customizable call forwarding aids callers arrive at the waiting line and promptly link to to the correct call center operator for the situation. Clientèle are allowed to allot phone calls with an assortment of talent requirements to the worker with the greatest matching expertise. Proficiency is a compelling approach to make best use of phone system resources and customer approval concurrently, by making sure telephone calls go to the workers who are best equipped to deal with them.

You can make a waiting queue reachable by a directory listed by name or by an extension. clientèle to a queue in another remote office or state by utilizing the incorporated IP portal solution.

Once calls catch the waiting line, you have extensive control about just how they are circulated to workers. Drive telephone calls to the worker who has handled the smallest number of telephone calls, the worker who has been inactive the most, the call center operator with the shortest talk time, or your greatest underlings initially. Other functions consist of telephoning all agents’ telephones all together. You can provide critical callers privileged attention so they spend less time in the queue and reach an employee more rapidly.

Make better the Waiting Adventure
Thriving phone system administration realize that patrons begin to shape their opinion of the company and its service before they even converse to a worker. With the TeleVantage Contact Center, you can please your patrons by playing tailored prompts to identified VIPs or customers who put in a caller number. Flexible messages can adjust steadily as callers stay on the line.

Prepare and Oversee Staff members for Top Outcome
A TeleVantage call center has the functionality to let you provide each operator the direction he or she needs. Administrators can view numerous stations and optimize call center workers’ tasks, and silently observe incoming calls for training and customer satisfaction objectives. Any administrator can be a teacher a new agent by staying on the line with the employee but remaining impossible to hear to the caller. When mandatory, the administrator can enter the phone call and support the employee by conversing to the consumer honestly. You can effortlessly record telephone calls for specific workers for later analysis. Collect call center workers by experience and determine overflow staff members to help with especially active periods. Staff Member satisfaction and preservation are sent higher when entry-level staff members do not take on too much and expert workers are kept busy, not bored stiff. Disperse calls by degree of complexity, so that only experienced employees get difficult phone calls.

Spot Trends in Queue and Worker Execution
Effectively supervising a TeleVantage telephone system requires repeated data analysis to establish caller and employee trends and construct solutions. TeleVantage systems incorporates Microsoft software to offer supervisors numerous intuitive report building options with no trouble of having to bring in or output data, change statistics, or manually produce charts.

Combine with Extra Programs
A TeleVantage call center makes integration of the telecommunications system data with other business phone networks effortless and economical. A TeleVantage system works with applications to make possible simple dialing that works with network data. With a TeleVantage system, call center workers field queue phone calls and simply handle them with care.

It struck me today when I was at lunch just how quiet the kitchen was. There were 5 of us all huddled together, a variety of different sandwiches and salads adorning the table, and guess what, we were all looking at our phone screens, flicking and tapping randomly, furiously and laughing all in our own little bubbles.

Tonight I changed a habit. While having my dinner instead of reading the journal. ie or checking out what was happening on Facebook, I turned the phone off, left the tablet in the bag and watched and listened as my two kids laughed and sang along to the film Frozen. My little girl in particular loves this movie and wants to be Elsa, so as soon as the song “Let it go” came on she started to sing without been prompted. She saw me looking at her in pure daddy awe and smiling that proud, that’s my little girl smile, and she gave me a little wave as if to say “thanks for listening to me daddy”

It touched me deeply because had I been engrossed on my phone I would have missed that moment of innate connection between us, where no words were spoken, but my face and body language expressed 100’s of words, emotions, love and pride.

Don’t get me wrong I think the strides we have made in technology are incredible.

I love social media marketing so much that I went back to college by night to get my diploma in Digital Marketing and Facebook and Twitter have both allowed me to stay in contact with great friends who are now in the four corners of the globe.

But I think we need to just now and then take a check that we are controlling our technology not the other way around.

I first started in Marketing when I was 16 in 1987 (oh god I feel old) working in Arnotts department store as a sales assistant.

Social Media was not part of our lives and a phone was something you dialed on the desk by the cash register. At 16 I was thrust into the world of face to face conversation and having to talk to people I did not know.

I had strangers come up and look me in the eye and ask me to help them find the right shirt, jeans or suit. After all I had the white shirt and tie on, so I was the expert in their eyes, although the mother who asked me to measure her little boy for trousers, who I then proceeded to advise that he had a fifty inch waste, would probably beg to differ. I never did get the hang of the measuring tape!!

However, the point I want to make is that when each of these customers came into the shop in person looking for my help I could not text, email, tweet or Facebook them the answer. I had to stand there in person and communicate to them both verbally and with my body language to find out what they needed, solve their problem and ultimately create rapport.

As business has evolved and the technology has increased we seem to be spending less time talking to each other in person and instead we use technology to do the engagement for us.

Just think about how many face to face meetings you now have for reviews or general catch up with a client in person. It probably is very different to what is was 3 to 5 years ago as we now communicate via non face to face methods. I myself have clients who I have spoken to numerous times on the phone or via email but who I have never met in person even though I have tried to get that face to face meeting. Everyone is just too busy it would seem.

This train of thought was further highlighted when I was recently at a networking event and I found it strange just how many people there were conducting online conversations and staring at their phones rather than talking face to face with the other people in the room.

I recently came across a great article entitled, Saving The Lost Art Of Conversation by Megan of the Atlantic, and in this piece she starts to review these very points that I am touching on.

In her article she recounts her interview with Sherry, a hugely respected psychologist and a professor at MIT. Sherry was working on a new book called “Reclaiming Conversation” and from her research she came to the conclusion that we’re talking all the time, in person as well as in texts, in e-mails, over the phone, on Facebook and on Twitter.

Obviously I don’t want to sound like a hypocrite or that the art of conversation is doomed. I know I am using the power of technology to share this post with you, and don’t get me wrong, I do love all the advances and the ideas of what is coming down the line in the future, such as wearable technology, apple I watch, near field communication etc, but let’s not forget that we are social and tactile creatures, and I hope that human interaction and face to face conversation will not die.

I think back to when I was a teenager and all the excitement followed by utter or was it mortification, and then the elation, when after an hours of eye contact and finally plucking up the courage to go over to that girl I fancied in the disco and asking her to dance and she says yes. Oh the joy and then the fear as I realized I can’t dance!!!

That whole scenario obviously would have been completely different and nowhere as emotionally charged or exciting if done by text or tweet.

So I challenge you, as I will be challenging myself each day, to put the phone and tablet down a little more than you do right now and let your other senses do the conversing.

Basically, businesses that are into tangible products are on a dead end today. It is because they don’t have an idea on how to create a successful product. Most of the businesses today only adds more features on a certain product and increase its price. They market it as new products even if it is only an improvement of the latter.

It is true that we are lacking enough minds to create a successful product, but deceiving the public is not something that businesses should do. The richest man in the Philippines once said that you have to be honest with your customers if you want them to stay and be loyal in your brand. Well, how can you expect them to stay and be loyal to your brand if you are not giving them what they deserve?

If you wanted to build a successful product, here are some of the important things that you need to know.

Put Innovation as your Product’s Foundation

When creating a product, you should always put innovation as the foundation because in the end, everything comes down on how your product is unique from the others. It is really hard to create a unique product and it is also the reason why every company spends a lot of time, effort and money to create a new product.

Instead of wasting time thinking of adding new features on an already existing product, think of a new product. It will take time, but you don’t have to release new products on a regular basis. You can always add features and tell them that it will be a new addition to the products. You don’t have to add features and increase the price of the item.

Your Product should be Functional

The term “Functional” is not only for electronic products. It can be applied to all the other products on the market today. Let’s say that you already have an idea on what to product, the question is how can you make it functional? You cannot sell an idea. Your idea should be functional if you want people to buy it. If your product will not live up to what you are claiming, it will never be successful no matter what you do.

If you think that the idea of the product is good enough or the design, it should be functional first. It should be a step by step process. You can determine the functions of a product unless you innovate first. You cannot make a design unless you do the first two.

Think of an Attractive Design

Don’t overdo the design because you are not selling a product just because of designs. Make it look attractive and make sure that the functions will not be affected in any way. This is the last step in the successful product pyramid. Even if it is only about the design, it plays a very important role in the marketing of the product.

Many business owners and Filipino billionaires know about this, but only a few are using this. It should be done by business owners if they want to make a successful product.

Having your meetings in innovative-designed meeting rooms pays off a lot. In terms of satisfying your clients, this is one effective way of doing it.

When you are to hold a meeting, it is wise that you find a place that will give your business associates the professional feel they seek, an ambiance that is inviting and a place that is well equipped to address the things that your clients may need while in the business meeting. Being able to provide these to you clients gives you the edge and will more likely be a start of a new partnership of an extension of a business contract you may have with them.

Renting out meeting rooms is an option for you, should you don’t have a traditional office wherein a small to medium size business conference room is usually built in. Also if the size of the attendee is quite big then the more you need to rent out a space that will be able to accommodate them. It is not hard find though as there are several meeting rooms for lease that can provide the needs your business colleagues as well as of the meeting to be done. These rooms can also be useful should there are events your company plans to organize.

There is not need to add to the crowd a cafe has just so you can discussion your dealings with your clients. Opting these meetings rooms will be able to provide you a way better place to have your transactions done with comfort and at no base at all or be bother by the sounds or noise of the nearby tables. And one other edge these rooms have is the fact that they are located in prime business places, which all the more the clients would prefer.

Booking your meetings in the said places would not be that difficult for there are personnel in the serviced offices that will accommodate you call as well as your queries. For the inclusions of the varying rooms they have, you will be educated on that for you to decide which one to pick. For the amenities, they got free information technology support ready for you and of course free wi-fi for use.

All in all having these serviced meeting rooms are your best choice and the perfect workaround if your place is too small to accommodate your clients. As for impressing potential clients, this is where you can best take them

As procurement professionals we have to continually demonstrate our value to our organization by focusing on the key activities that deliver the most added benefits. What gets in the way of doing this is the myriad of other things that we have to do each day. Often there is more to do than we are able to achieve in the time available to us.

At this point we need a good process for prioritizing our tasks, planning our work and working our plan. The best analogy I have ever heard on prioritizing work came from Stephen Covey; it is called the “rocks, pebbles and sand” analogy for time management.

The story as told by Mr Covey is that an expert was addressing a group of business students. He reached beneath the desk to produce a large glass container and proceeded to fill it with rocks. When he could fit no more in he asked the group whether the container was full to which the group replied yes it was.

He then produced some pebbles and through a process of shaking the container managed to fit them all in the gaps between the rocks. Similarly, he managed to fill the gaps between the pebbles with sand. The group then thought the container was full until the expert successfully poured a jug of water into the container.

The lesson of this story is clear. If the container represents the time we have available to us in a period of time and the rocks, pebbles, sand and water represent the tasks we have to carry out then we can only do them all if we do the rocks first and the rest in order of size. In other words, start with your biggest tasks first and only go to the next level of tasks once the big ones are complete. If you do the tasks the other way round, you will never get to the big rocks (tasks).

So what are the big rocks that procurement professionals need to do first before they give their attention to the smaller tasks? I would suggest the following:-

• Understanding your supply markets – what is their scope, who are the major players, are they growing or declining, is there scope to bring in new entrants and so on.
• Understanding the demand for products and services in your organization and how this relates to your supply market knowledge. For example, is there a need to develop a particular market by stimulating innovation or attracting new entrants?
• Organizing price and cost analyses and carrying out bench-marking exercises to understand the opportunities for savings. This might be linked to value analysis and value engineering exercises.
• Carrying out supply chain risk assessments so that you understand the potential vulnerability for your organization and then put in place effective monitoring and mitigation.
• Working with key suppliers to bring about product, service and cost innovations, improve delivery processes and carry out joint planning and product/service co-design (all part of a supplier relationship management program).
• Building effective working relationships with other parts of your organization.
• Measuring performance (both the procurement organization and suppliers) as the basis of designing and delivering improvement programs.
• Continually improving your capability through knowledge exchange, training courses and coaching.

Do these big rock activities well and you will show your organization what great value you can add. This then becomes a “no brainer” case for investing in more resource to do the other, smaller tasks if you can’t do them all yourself.

People (at all ages), often say things like, “you made me feel this way”, etc. It just simply isn’t true. Only you decide how you’re going to feel. No one has that power over you.

You get to decide whether or not to react or respond to someone/something. Not the other way around. Now, if you notice you constantly feel bad around someone, you will want to look at why that is. Are you needing to work on setting boundaries with others, is there another reason why this is persisting, or does this person have a negative energy about them and it’s time to take control of who you’re surround yourself with? In any event, it is still your decision on how you react. I remember being told this by someone years ago when I was first entering the self-development arena. I got it intellectually, but didn’t really “get it” on a deeper level. This involves a lot of inner work, and it starts with taking responsibility for every single thing happening in your life.

It amazes me when people complain about not getting the results in their life. You are your only problem. If you aren’t getting what you want externally, something is off internally. What is happening on the outside of you is a direct result of your thinking. Always. Regardless if it’s negative or positive. You need to look inside. Who are you being or not being? What type of thinking is causing you to stay stuck? Do you believe you have to struggle or think the potential clients you are talking to just aren’t ready to take action? You are fooling yourself. This is your subconscious trying to keep you stuck. It has a positive intention, which is to keep you where you feel safe. Growing a business involves risk and putting yourself out there. This can be scary and to the subconscious it’s not a safe zone.

In order to figure out where your thinking is off, you will need to look. If you are speaking to your ideal client and they decide not to move forward with your service, the problem is you. Something is going wrong in the sales conversation. It is likely that you’re stopping yourself from asking those tougher questions because you care too much what they think of you. However, if you don’t ask those tougher questions, they will not see that they need your help and that you’re the one to provide the help.

Look at the results you’re getting/not getting and determine if you’re where you want to be. If they’re in line with your vision, then awesome! If not, take a hard look at your thinking. No one is to blame but you.

Those are some common themes that I see preventing business owners from moving forward. Running a business involves a commitment to doing whatever it takes to succeed. Are you willing to take responsibility for your life / actions / results? Once you do this, you will be amazed at what starts to happen.

College students are going to head back to school soon and that means many of them will have to leave their summer jobs behind. While many students will try to find jobs on campus, others will try to stretch the money they saved during the summer. For those that want to make money, but don’t want to work on campus, working from a dorm room may be perfect. These telecommuting jobs are flexible to allow you to keep studying top priority while earning money.

Freelance Writing

Business owners want freelance writers to provide content for their websites. You can write for blogs on topics that interest you. All you have to do is find business owners in niches you like that need content for their sites.

You can find work on Elance, oDesk, and Craigslist. You may have to start working for a lower wage than others to gain experience and a reputation, but once you have that, you’ll be able to get higher paying work.

Data Entry

Many companies are outsourcing their data entry now because it keeps costs low. The data you must enter can be delivered to you via email, and then you’ll be granted access to their database. You will need to take the information sent to you and input it into the database. These jobs are paid by project or per hour depending on the company.

You can find jobs like this on Elance and oDesk, but you can also search large job sites such as Monster.com and Indeed.com for them.

Transcription

Transcription involves taking a recording and typing it out. Many doctors, lawyers, and other professionals need this service because they don’t have the time to convert their recordings to text. You’ll receive audio files via email or mail, and then you’ll have to type them. You can send the text file back via email, which makes it perfect for a college student working in a dorm room.

You can find these jobs on large job search sites because that’s where professionals usually post their needs for transcriptions. You can also work for transcription companies such as Aberdeen, AccuTran Global and Capital Typing.

Get Started Today

The best time to start looking for a job is now. The sooner you start looking, the more prepared you’ll be when you get to school. You’ll be able to learn the jobs you receive before you start classes too. Start with the sites mentioned here and then you can start exploring other options if you have the time.

For so many decades we’ve been taught that Intellectual Intelligence (IQ) is what gets us places in the corporate world, yet nowadays we are seeing that it is more Emotional Intelligence (EQ) that gets us places. IQ is what gets us our position, EQ is what enables us to keep our position and become a great leader.

However we are not taught EQ skills at school, nor at Varsity and certainly not in the workplace. At least not until recently when mentoring and coaching started becoming a profession. And even then, it has only really been aimed at the Senior managers and Executives of an organization.

Its a known fact that the higher up the corporate ladder you climb, it is more about EQ and less about IQ as your day to day duties largely revolve around managing people, teams and divisions to ensure deliverables and business objectives are met.

So what is being done to help the newly appointed junior managers to develop their EQ skills and become better managers and leaders?

If they are the future of a business and are being groomed to take the lead at some point, then surely it should be key for them to as eligible for the development of EQ skills?

There is a huge need to help up and coming managers develop their EQ skills to become better managers. Often they struggle with the transition from being on the same level as their peers to at times having to manage those very same peers.

By becoming self aware of our own emotions and what drives our actions and behavior, we can better self manage as well as others who come into our space by being conscious and aware of the relational space between two people. This is termed as Self Mastery.

If we can practice self mastery in our personal and peer relationships, not only do we become a better, more authentic person, but we also have better quality relationships. Self Mastery teaches us important skills such as: effective communication, hearing vs. listening, conflict and diversity management, empathy, compassion and understanding. It also helps create trust and safety in relationships.

And this is where HR departments can play a big role in creating an environment that enables mentoring and coaching as part of everyone’s career path to help create more authentic, emotionally attuned leaders resulting in a healthier working environment and happier employees all round.

The homecoming party is supposed to be really exciting and a time to have fun. Every girl attending the party must feel confident, unique and be ready to have happy moments. Choosing a cute dress can go a long way in helping you have the best homecoming party ever. It could actually make you the center of attraction in the entire party.

There are tips that could help you choose the best homecoming dresses in a very simple way. These include:

1. Always Search For Your Dress Early

Rushing through the internet can be frustrating if you really need the best homecoming dress for your party. It could actually ruin your party! Go through the magazines and various websites, and even watch celebrity red carpet at least three or two months before the party, and evaluate the options available for you. Further, always budget as early as possible; so that you do not end up missing out on your favorite dress just because you did not have money to pay for it.

2. Know Who You Are

Just because a dress is suitable for one person you had seen somewhere, it does not mean that it will be perfect for you. Always go for your own unique designs that bring out the best in you. You may need to consider your body shape and height, and hence choose the suitable dress. For instance, curvy people should go for the A shape dresses, while slim people may want to consider a sheath style dress. Short people who may finding it difficult to find a sizeable cocktail dress can go for a short dress which is long on them. Professional designers can help you to understand the right type of dress with careful consideration of your body shape and height.

3. Do Not Forget The Shoes And Accessories

It does not make sense to put all your effort in shopping for a perfect dress and then forget all other facts like accessories and shoes. Find jewelry, bag, and shoes to match to your cute homecoming dresses 2014 early in advance. This way, you will achieve that perfect look during the party.

4. Clarify On The Delivery Time

Your dress should be delivered to you a few weeks before the homecoming party. This way, you will have a chance to try it on, and make alterations if need be. If you are shopping for the dress online, it is important to confirm with the vendors about the delivery dates even before you make your orders.

It is not difficult to find perfect and cute homecoming dresses. With little research and following the tips above, you will have a chance to find the best dress that will help you make lasting impressions during the party.

As a parent of four daughters, my wife and I have focused our children on the art of sending thank you notes. We started them at a young age that included a cute piece of paper with crayons through their teens with a formal card and well thought out hand written message. It included birthdays, graduations, recent wedding, and the unusual when a nice gesture was done for them.

As we move into our business careers, many of us forget about that lost art and the powerful impact it still has vs. an electronic email. It is definitely a strategy that can set you apart. As real estate professionals there are many opportunities to drop a thank you card. I have even seen some studies that indicate a person who receives a thank you card will share it with 3 other people.

Make it part of your daily routine to send out at least 5 thank you cards per day and increase it as your business increases. Types of Thank You notes include:

• Purchased a Home – This is the most obvious and the start of the process to create that long term referral. Don’t forget to offer your availability to help them if they have needs for recommendation for local services etc
• Home Showing – Working with buyers requires time and patience. Why not send that thank you for the opportunity to show them a home and reinforcing your skills and enthusiasm to continue to find the client their dream home
• Listing – Thanking that home owner for selecting you and remind them on why they did select you along with some of the marketing already in place.
• Referrals – We all work for referral, so thanking that customer for a referral, whether or not that referral selected you will continue to bear future fruits
• Listing Appointments – Meeting with homeowners that are looking to make that decision to sell their home requires the thank you be sent immediately. Timing becomes critical. Pick that one moment from the meeting that you felt you connected with the home owners and include that in your note
• Cold Calling/Prospecting – When meeting someone for the first time, and follow-up with a thank you for their time and offer them a personal contact method.
• Rejection – There will be times that you do not get the home listing or do not find the buyer that home. A thank you and keeping in touch for future developments may lead to future business.

Make sure each thank you note is hand written, has a stamp (not metered), is signed, and includes your business card